FAQs
About TypeONEderful
What is TypeONEderful?
We are a brand focused on creating light-hearted, empowering, well-designed products for Type 1 Diabetics. Read our origin story here.
How do you pronounce TypeONEderful?
Two words: “Type” + "Wonderful"
Where did the name come from?
The name came from the idea that you can live with Type 1 Diabetes and still live a wonderful, fulfilling, uncompromising life.
Where are you located?
We are located in San Diego, California, USA.
Orders
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payment through PayPal.
Do you sell Gift Cards?
Not at this time, but if we have enough interest, we'll consider doing so in the future. Let us know if you'd like us to offer Gift Cards.
Shipping
Where do you ship to?
We ship to almost every country in the world.
What does shipping cost?
Just add the items to your cart and select your country from the list to get a shipping price.
How long does shipping take? What shipping methods do you use?
All orders are shipped via USPS. Please allow 5-10 business days for orders to be processed after your purchase is complete.
Domestic Shipping (within the USA)- Standard Shipping (USPS First Class and Priority): 5-10 business days
- First Class International: 3-5 weeks (customs processing times vary)
I live outside of the USA, will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.
Returns & Exchanges
What is your return policy?
We want you to be 100% satisfied with your TypeONEderful purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right. To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
TypeONEderful
Attn: Returns/Exchanges
9245 Twin Trails Dr #720118
San Diego, CA 92172 - Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
All sales are final outside the U.S.
Clothing
How does your clothing fit?
Please refer our Size & Fit page for details about each of our products. In general, our clothing is true to size.
I ordered two shirts of the same size, why is one smaller?
Some of the designs are printed on different style shirts. Check the product description for any special sizing notes or refer to our Size & Fit page here.
How should I care for my tees? Will they shrink?
We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.
Will the printing on the tees fade?
We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.
Do you manufacture your products in-house?
While we do all of our design in-house, we don’t do our own manufacturing. We partner with great manufacturers all across the US for each of our products.